Returns and refunds

Thirty days to change your mind, on anything still unopened and unused. We pay the postage back.

What you can send back

• Thirty days from deliveryCounted from the day it arrived, not the day you ordered. If it arrived late, the clock started late.
• Unopened and unusedThese are compounded medicines. Once a pen has been opened it cannot go back into circulation — that is a safety limit, not a restocking rule.
• We pay the return postageNo restocking fee, no handling charge. The refund is the full amount you paid, including what you paid for the original delivery.

How to start one

Email ops@peakpepts.com with your order number and tell us what is coming back. We send you a prepaid label. Once the pen reaches us the refund goes to the card that paid — never a store credit.

How fast it shows on your statement is the bank's call, not ours, so we will not put a number on it that we cannot keep.

If it arrived damaged, or it is the wrong thing

That is not a change of mind and the thirty days do not apply. Write to us and you choose: replaced or refunded. Do not post it back before you have heard from us — we may not need it back at all, and we would rather not have you queueing at a post office for nothing.

Your rights sit on top of this

Nothing on this page limits the Australian Consumer Law. Where it gives you more than we have written here, it wins.